Online Policies

DNA Footwear
242 40th St.
Brooklyn, NY 11232
tel. 1-888-955-7463

Online Department Hours of Operations

Monday - Friday 9 am to 6 pm
Saturday Closed
Sunday 10 am to 4 pm
All times Eastern Standard time

Returns & Exchanges

RETURN POLICY

DNA Footwear offers fast and easy online returns.

  • Return shipping costs are the buyer’s responsibility.
  • Merchandise must be returned within 30 days.
  • Merchandise must not be worn or altered.
  • Do not send the shoebox as the shipping box. Please package the shoes and shoebox in a shipping box, as you received them.
  • Footwear must be returned in its original box in its original condition, without postal labels.
  • Any merchandise that does not meet any of the above pre-requisites upon being returned to DNA Footwear will be subject to a 20%-40% restocking fee.
  • Merchandise returned must be accompanied with a copy of the original sales receipt.
  • Merchandise bought online cannot be returned in stores.
  • All returns must be preauthorized. Customers must call the customer service at 1-888-955-7463 to obtain a Return Authorization Number. Any returns without a Return Authorization Number will be refused or subjected to a 15% restocking fee.
  • If and only if there is a shipping error on DNA Footwear’s part, we will cover the return fees. Customers must call the customer service at 1-888-955-7463 to obtain a free shipping return label. Simply print the label and place it on your shipping package.
  • Final Sale items may not be returned.

 

REFUNDS & PROCESSING TIME

If your package arrives at DNA Footwear within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from DNA Footwear.

Shipping & Handling

USA SHIPPING & HANDLING

For the holiday season, all orders purchased between 11/1/2013 and 12/15/2013 will be eligible for return up until 1/15/2014.

Any orders placed after 12/15/2013 will fall under the normal 30 day return policy timeframe.

  • Shipping on all orders is free.
  • Packages are shipped via UPS domestically and via USPS internationally.
  • Expedited and international orders will be processed at standard carrier rates.
  • Allow approximately 2 business days for any orders to process.
  • Merchandise will be delivered within 3-10 business days, depending on location.
  • All orders over $200 will require a signature on delivery.

All domestic orders over $200 will be shipped with a signature requirement upon delivery of the package. To remove this requirement, please call us immediately after you have submitted your order at 1-888-955-7463.

Once the signature requirement is removed, the customer assumes responsibility for the package after the shipping company updates the status of the package to "delivered".

 

Please take note that orders placed after 10 AM US EST on Monday-Thursday will ship on the following business day. Orders placed on Friday-Sunday will ship on the following Monday or Tuesday. Saturday deliveries are available; please contact our customer service team at 1-888-955-7463 for more information.

 

APO/FPO & P.O. BOXES SHIPPING

We now ship FREE to military addresses and P.O. Boxes using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.

 

Since our system doesn’t currently support APO/FPO addresses, please use your APO/FPO address but make sure you are using the state of California.

Ex.:

City: APO/FPO

State: California

Country: US

Zip Code: Your APO zip code

 

INTERNATIONAL SHIPPING & HANDLING

*Please take note that all duties, local taxes, or any additional shipping fees are the buyer’s responsibility.

All orders that are being shipped in Canada will be subjected to the USPS International Priority flat rate of $24.99. For any other international orders, the USPS International Express flat rate of $59.99 will be applied at checkout.

 

When orders are shipped internationally to reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

 

Sales Tax

DNA Footwear only collects sales tax for orders that are shipped within the New York State. In this case, all merchandise is subjected to the NY State Tax Rate.

 

 

RESERVATIONS & ORDERS

Merchandise can only be hold for 24 hours. If there is any problem with your order or payment method, we will email you for further information or verification. If you do not respond within 24 hours, the product will not be held for you.

 

ONLINE SHOPPING

HOW TO PROCESS AN ORDER

  • To add an item to your bag, simply click the “Add to bag” button next to it. (Items will be put in your shopping bag but will not be bought until you have completed the checkout process.)
  • To remove an item from your bag, simply click the remove link next to the item you wish to discard.
  • To view what is in your bag at any time, click the "Shopping Bag" link in the page header.
  • To purchase what you’ve selected, click on your “Shopping Bag” and click "Checkout". From the checkout, simple follow the three simple steps to purchase your items.

 

Once we have confirmed your order, your personal account will be automatically created. To access your account in the future, click the “myAccount” button in the header of any page and enter the e-mail address and password you have created at checkout. (If you have not been through checkout, but would like to create an account, simply click on “myAccount” and follow the steps to create a new account.)

 

CUSTOMER SERVICE

For product or shopping assistance, please send us an email at any time at customerservice@dnafootwear.com, or call 888-955-7463 Monday thru Friday from 10 am to 6 pm EST.


GIFT CERTIFICATES

  • Gift Certificates are available in stores.
  • Discount and promotion codes cannot be applied on gift certificates purchases.
  • Online merchandise can be bought with gift certificates. Shoppers must include the certificate number in the gift message area at check out. The balance of the card will be applied before credit card is charged.


ORDERS & PAYMENTS
Your credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)

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