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Online PoliciesDNA Footwear Online Department Hours of Operations
Returns & Exchanges
RETURN POLICY DNA Footwear offers fast and easy online returns.
REFUNDS & PROCESSING TIME If your package arrives at DNA Footwear within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from DNA Footwear. Shipping & HandlingUSA SHIPPING & HANDLING
Please take note that orders placed after 10 AM US EST on Monday-Thursday will ship on the following business day. Orders placed on Friday-Sunday will ship on the following Monday or Tuesday. Saturday deliveries are available; please contact our customer service team at 1-888-955-7463 for more information.
APO/FPO & P.O. BOXES SHIPPING We now ship FREE to military addresses and P.O. Boxes using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.
Since our system doesn’t currently support APO/FPO addresses, please use your APO/FPO address but make sure you are using the state of California. Ex.: City: APO/FPO State: California Country: US Zip Code: Your APO zip code
INTERNATIONAL SHIPPING & HANDLING *Please take note that all duties, local taxes, or any additional shipping fees are the buyer’s responsibility. All orders that are being shipped in Canada will be subjected to the USPS International Priority flat rate of $24.99. For any other international orders, the USPS International Express flat rate of $59.99 will be applied at checkout.
When orders are shipped internationally to reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Sales TaxDNA Footwear only collects sales tax for orders that are shipped within the New York State. In this case, all merchandise is subjected to the NY State Tax Rate.
RESERVATIONS & ORDERS Merchandise can only be hold for 24 hours. If there is any problem with your order or payment method, we will email you for further information or verification. If you do not respond within 24 hours, the product will not be held for you.
ONLINE SHOPPING HOW TO PROCESS AN ORDER
Once we have confirmed your order, your personal account will be automatically created. To access your account in the future, click the “myAccount” button in the header of any page and enter the e-mail address and password you have created at checkout. (If you have not been through checkout, but would like to create an account, simply click on “myAccount” and follow the steps to create a new account.)
CUSTOMER SERVICE For product or shopping assistance, please send us an email at any time at customerservice@dnafootwear.com, or call 888-955-7463 Monday thru Friday from 10 am to 6 pm EST.
Our Privacy StatementWe neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time. Online SecurityYour credit card is completely safe. Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety. *Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. Shopping OnlineTo add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.) To remove an item from your bag, simply click the remove link next to the item you wish to discard. To view what is in your bag at any time, click the "shoppingBag" link in the page header. To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items. Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores. To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.) |
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