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Online Policies

DNA Footwear
242 40th St.
Brooklyn, NY 11232
tel. 1-888-955-7463

Online Department Hours of Operations

Monday-Thursday 9 am to 6 pm
Friday 9 am to 5 pm
Saturday Closed
Sunday 11 am to 4 pm
All times Eastern Standard time

Returns & Exchanges


Returns and Exchanges

Online purchases are not allowed to be returned to any store locations; they will be refused upon delivery,
please call -1-888-955-7463 for the return address and to obtain Return Authorization Number.
We will gladly accept returns of unworn, resalable merchandise for REFUND when received by us within 15 days of your receipt of the shipment.
Any returns with No Return authorization number will be refused / or will be subject to a 15% restocking fee.
Return shipping costs are the buyer's responsibility.
Shoes must be returned in the original box and must accompany a copy of the original sales receipt.
All returns must be preauthorized. Contact customer service for instructions on how to obtain your RMA#.
Freight charges are not refundable for any reason other than a shipping error on our part.
Please call us to insure your full satisfaction with your order prior to leaving feedback.
We try our hardest to insure your shopping experience with DNA Footwear was a pleasant one.
If you received the wrong shoes we apologize and will email you a return shipping label at your request for no fee.
Simply print the label and place it on your shipping box and we will fulfill your return request accordingly.
 
 

Shipping & Handling

Shipping & Handling
We ship most packages via UPS. Expedited and international orders will be processed at standard carrier rates. Please allow approximately 1-2 business days for your order to process.  Your merchandise will arrive to you in 3-10 business days, depending on location.
All orders over $200 require a signature on delivery as well as other orders at the UPS driver's discretion if the driver feels a delivery location is unsafe.

Merchandise ordered after 10:00 a.m. on Monday-Thursday will ship the following business day.  Orders placed Friday-Sunday will ship Monday-Tuesday.
Saturday deliveries are available please contact our sales team for more information.

You may contact us toll free at 1-888-955-7463

International Shipping :
To insure our international customers receive the most competitive shipping rates,  International orders will receive a shipping quote, via email to be verified by the customer before the order is shipped, All international Payments must be made through Paypal.
All duties, taxes, or fees required to be paid by the customer.

All sale items are a final sale No refund or Exchanges allowed.

P.O. Boxes
We Gladly Ship to P.O. Boxes and Military APO/FPO Address with USPS Service.

Free Shipping :
We are happy to Announce that all orders over $50 will ship Free to any USA destination.
All orders Under $50 shipping is $5.95.
 
 

Sales Tax

Sales Tax
We only collect Sales tax for orders that are shipped within New York State.
 All accessories are taxable, the NY State Tax rate for sales up to $110 is 4.38%, for all sales over $110.01 the Tax rate is 8.88%.  
 

ORDER or CREDIT CARD ISSUES

We can only hold product for 24 hours.
If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we can not hold that product for you.

Gift Certificates

Gift Certificates can not be purchased using discount codes. Shoppers wishing to apply Gift Certificates to an order must include the certificate number in the gift message area at check out. The balance of the card will be applied before credit card is charged.

Customer Service
For product or shopping assistance at anytime send us an email, or call 888-955-SHOE Monday thru Friday from 10 am to 7 pm Eastern. 

Online Security

Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)

 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)