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Shipping & Returns Policy

Shipping - Free On All Orders

US STANDARD SHIPPING

  • Shipping on all orders is FREE
  • Packages are shipped via UPS
  • Your order will arrive between 9am and 5pm, and a signature will be required on orders of $200 and over
  • Shipping will take 2 business days from the day you place your order
  • Orders placed after 10am EST on Monday-Thursday will ship on the following business day
  • Orders placed on Friday-Sunday will be shipped on the following Monday-Tuesday.

US EXPEDITED SHIPPING

  • We offer expedited shipping in the US at standard carrier rates
  • Depending on the state where you ship your package to and the speed of your delivery, you will be able to see the shipping charges at checkout

APO/FPO SHIPPING

  • We ship to military addresses using US standard shipping with USPS, for FREE
  • Transit times vary and are not guaranteed by USPS

US AND CANADA CARRIER

  • We use UPS for all of our US and Canadian deliveries
  • When your order leaves our warehouse, we’ll email you a confirmation with a UPS tracking number
  • All orders being shipped to Canada will be subjected to the UPS International flat rate of $24.99.

INTERNATIONAL SHIPPING

  • We ship to most countries, using UPS
  • All orders being shipped to Canada will be subjected to the UPS International flat rate of $24.99.
  • All orders being shipped to other countries will be subjected to the UPS International flat rate of $59.99
  • Recipients are responsible for any import duties, clearance or brokerage fees, and handling charges
  • When your order leaves our warehouse, we’ll email you with a tracking number so that you can follow its journey at ups.com
  • As an Authorized Internet Dealer for all the brands we carry, there are certain brands that we are not allowed to ship outside of the US and US Protectorates. These brands include but are not limited to: Minnetonka, UGG Australia, Miz Mooz, Vans, New Balance and Keds.

CUSTOMS AND DUTIES

  • DNA Footwear operates on a delivered Duty Unpaid basis, which means that recipients are responsible for any import duties, clearance or brokerage fees, and handling charges
  • For more information, please contact your local customs authority


Returns & Exchanges - Fast & Easy

US ONLINE RETURNS POLICY

We offer fast and easy online returns
  • We do not currently offer free returns or exchanges
  • You can return any unworn item for a refund or exchange it for a different size or color within 30 days. Any merchandise returned after 30 days will not be accepted.
  • Merchandise returned must be accompanied with a copy of the original sales receipt
  • Any returned merchandise must not be worn or altered
  • Final Sale items may not be returned
  • Any merchandise must be returned in its original box in its original condition, without postal labels. Please do not send the shoebox as the shipping box. Please package the shoebox in a shipping box, just like you received it.
  • Any merchandise that does not meet any of the above pre-requisites upon being returned to DNA Footwear will be subject to a 20%-40% restocking fee.
  • Merchandise bought online cannot be returned in stores
  • No returns brought to our warehouse by hand will be accepted due to security reasons.
  • Your returned items are your responsibility up until when it reaches out our warehouse. We recommend insuring your return shipment, getting a tracking number, and retaining a proof of postage
  • Refund will be made via the original method of payment

US RETURNS & EXCHANGES PROCEDURE – Please follow the returns procedure below:

  • Return using our prepaid return label:
    1. Fill in the returns & exchanges form received in your order
    2. Repackage items and include the invoice in the package. Please be sure to write down the Tracking Number on the provided shipping label in order to track your return.
    3. Affix the prepaid shipping label from the front of the invoice to your package (do not use the shoebox as the shipping box, a separate box will need to be used) and drop off your package at any UPS location or schedule a free pickup at www.ups.com. A charge of $9.95 will be deducted from your refund.
  • Return using the carrier of your choice:
    1. Fill in the returns & exchanges form received in your order
    2. Repackage items and include the invoice. Send your package to:
      DNA Footwear
      242 40th Street
      Brooklyn, NY 11232
    3. Pay the postage for any delivery service of your choice. For your protection, we recommend insuring your return shipment and getting a tracking number.

US RETURNS & EXCHANGES PROCESSING TIME:

  • Please refer to the tracking number you got when you sent us your package and make sure that your return has been signed for at our warehouse.
  • Once we receive the package, your refund will be processed within 5 business days.
  • Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

INTERNATIONAL RETURNS & EXCHANGES PROCEDURE – Please follow the returns procedure below:

  1. Fill in the returns & exchanges form received in your order
  2. Repackage items and include the invoice. Send your package to:
    DNA Footwear
    242 40th Street
    Brooklyn, NY 11232
  3. Pay the postage for any delivery service of your choice. For your protection, we recommend insuring your return shipment and getting a tracking number.