ENJOY FREE SHIPPING ON ORDERS OF $50+ (details)

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Shipping & Returns Policy

Shipping - Free On Orders of $50+

US STANDARD SHIPPING

  • Standard Ground Shipping (3-5 days once processed) on all domestic orders above $50 is FREE
  • Standard Ground Shipping (3-5 days once processed) on all domestic orders under $50 costs $5.00
  • Packages are shipped via USPS. Your order will arrive between 9am and 5pm, and a signature will be required on orders of $400 and over
  • All orders require 2-3 business days of processing time before shipment, regardless of the shipping service you request

US EXPEDITED SHIPPING

  • We offer expedited shipping in the US (1-3 days once processed) at a cost of $18
  • We offer overnight shipping in the US (1 day once processed) days at a cost of $30

APO/FPO SHIPPING

  • We ship to military addresses using US standard shipping with USPS at the same rates as above.
  • Transit times vary and are not guaranteed by USPS

US AND CANADA CARRIER

  • We use USPS for all of our US, Canadian and International deliveries
  • When your order leaves our warehouse, we’ll email you a confirmation with a USPS tracking number
  • All orders being shipped to Canada will be subjected to the USPS International flat rate of $24.99

INTERNATIONAL SHIPPING

  • We ship to most countries within North America , South America, Europe via USPS.
  • All orders being shipped to Canada will be subject to the USPS International flat rate of $24.99.
  • All orders being shipped to Europe will be subject to the USPS International flat rate of $34.99
  • Recipients are responsible for any import duties, clearance or brokerage fees, and handling charges
  • When your order leaves our warehouse, we’ll email you with a tracking number so that you can follow its journey at USPS.com
  • As an Authorized Internet Dealer for all the brands we carry, there are certain brands that we are not allowed to ship outside of the US and US Protectorates. These brands include but are not limited to: Minnetonka, UGG Australia, Miz Mooz, Vans, New Balance and Keds.

CUSTOMS AND DUTIES

  • DNA Footwear operates on a delivered Duty Unpaid basis, which means that recipients are responsible for any import duties, clearance or brokerage fees, and handling charges
  • For more information, please contact your local customs authority


Returns & Exchanges - Fast & Easy

US ONLINE RETURNS POLICY

We offer fast and easy online returns
  • We do not currently offer free return shipping on returns or exchanges. However, we do offer free shipping on all eligible exchange shipments. In order to be eligible for free shipping on your requested exchange size or color, we must receive your returned item within 30 days of your receipt of your original order. If your requested exchange is not available, you will be refunded for your purchase.
  • Any merchandise returned after 30 days will be returned to the sender or subject to a restocking fee of at least 50% at the sole discretion of DNA Footwear management.
  • Merchandise returned must be accompanied by a copy of the original invoice.
  • Any returned merchandise must not be worn, altered or in poor condition. Any merchandise returned to DNA Footwear in these conditions will be subject to a 50% restocking fee.
  • All marked down items are Final Sale and may not be returned or exchanged. Any final sale merchandise that is returned to DNA Footwear will be returned to the sender or subject to a restocking fee of at least 50% at the sole discretion of DNA Footwear management.
  • Any returned merchandise must be returned in its original box in its original condition, without postal labels. Please do not send the shoebox as the shipping box. Please package the shoebox in a shipping box, just like you received it. Any merchandise returned to DNA Footwear with a missing or damaged shoebox or with a shoebox used as a shipping box will be subject to a mandatory 40% restocking fee.
  • Merchandise bought online cannot be returned to stores
  • No returns brought to our warehouse by hand will be accepted due to security concerns.
  • Your returned items are your responsibility up until the items are received at our warehouse. We recommend insuring your return shipment, getting a tracking number, and retaining a proof of postage
  • Items sent to our warehouse that are not part of DNA Footwear’s inventory will be donated to a charitable organization in Brooklyn if we do not receive a pre-paid shipping label from the sender to use for redirection of the package within 5 business days. We make every effort to contact the sender upon receipt of non-inventory items. If there is no contact information accompanying non-inventory items, we will hold the package for 5 business days before donating it.
  • Refund will be made via the original method of payment
  • If you have any questions or concerns regarding your returns, please contact us at DNAcare@DNAfootwear.com or give us a call at (888)-955-7463 prior to returning your shoes.

US RETURNS & EXCHANGES PROCEDURE – Please follow the returns procedure below:

  • Return using the carrier of your choice:
    1. Fill in the returns & exchanges form received in your order. The fields marked “Refund Code” and “Exchange Code” refer to the letter of the corresponding reason for refund or exchange found in the bottom right-hand corner of the form.
    2. Repackage items and include the invoice. Send your package to:
      DNA Footwear
      242 40th Street
      Brooklyn, NY 11232
    3. Take care not to leave out the shoebox your items arrived in. It must be included in your return, undamaged and free of tape or shipping labels, in order to avoid a 40% restocking fee.
    4. Pay the postage for any delivery service of your choice. For your protection, we recommend insuring your return shipment and getting a tracking number.

US RETURNS & EXCHANGES PROCESSING TIME:

  • Please refer to the tracking number you got when you sent us your package and make sure that your return has been signed for at our warehouse.
  • Once we receive the package, your refund will be processed within 10 business days.
  • Your banking institution may take up to two billing cycles to process and post this transaction to your account once they have received the information from us. Please contact your banking institution for a more precise estimate.

INTERNATIONAL RETURNS & EXCHANGES PROCEDURE – Please follow the returns procedure below:

  1. Fill in the returns & exchanges form received in your order. The fields marked “Refund Code” and “Exchange Code” refer to the letter of the corresponding reason for refund or exchange found in the bottom right-hand corner of the form.
  2. Repackage items and include the invoice. Send your package to:
    DNA Footwear
    242 40th Street
    Brooklyn, NY 11232
  3. Pay the postage for any delivery service of your choice. For your protection, we recommend insuring your return shipment and getting a tracking number. Upon receipt of your returned product, DNA Footwear will refund the total purchase price less any shipping costs, taxes and fees.